{"id":148832,"date":"2022-01-03T09:13:51","date_gmt":"2022-01-03T08:13:51","guid":{"rendered":"https:\/\/groupe-reussite.fr\/?page_id=148832"},"modified":"2024-11-20T16:03:52","modified_gmt":"2024-11-20T15:03:52","slug":"metiers-conseiller-clientele","status":"publish","type":"page","link":"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/","title":{"rendered":"M\u00e9tier de Conseiller client\u00e8le"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"148832\" class=\"elementor elementor-148832\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-430fcab8 elementor-section-stretched elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"430fcab8\" data-element_type=\"section\" id=\"header_height\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f736dd3 ae-bg-gallery-type-default\" data-id=\"6f736dd3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ee6bda5 elementor-widget elementor-widget-heading\" data-id=\"4ee6bda5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">M\u00e9tier de conseiller client\u00e8le<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-6b3f7ec elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6b3f7ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8cbdfcf ae-bg-gallery-type-default\" data-id=\"8cbdfcf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fd0dcf elementor-widget elementor-widget-heading\" data-id=\"9fd0dcf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Int\u00e9grer et \u00e9voluer dans le monde du commerce<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee153a1 ae-bg-gallery-type-default\" data-id=\"ee153a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-23b944c elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"23b944c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f418adf ae-bg-gallery-type-default\" data-id=\"f418adf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b83cbb1 elementor-widget elementor-widget-text-editor\" data-id=\"b83cbb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><strong>En partenariat avec :<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b21b62 elementor-widget elementor-widget-image\" data-id=\"3b21b62\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"219\" src=\"https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-1024x219.png\" class=\"attachment-large size-large wp-image-115808\" alt=\"Fondation Deloitte\" loading=\"lazy\" srcset=\"https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-1024x219.png 1024w, https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-300x64.png 300w, https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-768x164.png 768w, https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-1536x329.png 1536w, https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-2dc0211a elementor-section-full_width sticky_page elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"2dc0211a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4356b703 ae-bg-gallery-type-default\" data-id=\"4356b703\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-5de8b9e elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"5de8b9e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-adc354e ae-bg-gallery-type-default\" data-id=\"adc354e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1979b5 elementor-widget elementor-widget-text-editor\" data-id=\"f1979b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le <strong>conseiller client\u00e8le<\/strong>, aussi appel\u00e9 <strong>customer success<\/strong> ou encore attach\u00e9 commercial, pr\u00e9sente une fonction essentielle des <a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commerce\/\">m\u00e9tiers du commerce et de la vente<\/a>. En effet, ce dernier est un \u00e9l\u00e9ment essentiel pour une entreprise puisqu&rsquo;il joue un <strong>r\u00f4le primordial dans la relation avec les clients<\/strong>. Principal interlocuteur des prospects et clients, le conseiller client\u00e8le r\u00e9pond aux attentes et aux questions de ces derniers en apportant les informations n\u00e9cessaires sur les produits et services propos\u00e9s par son entreprise. En plus de r\u00e9pondre aux attentes des clients, le conseiller client\u00e8le doit \u00e9galement <strong>r\u00e9pondre aux objectifs commerciaux qui lui sont fix\u00e9s<\/strong>.<\/p><p>Il est important de ne pas confondre le m\u00e9tier de conseiller client\u00e8le avec celui de vendeur en magasin, bien que certaines de leurs missions peuvent \u00eatre tr\u00e8s similaires. <strong>Le conseiller client\u00e8le fournit un service et des solutions tr\u00e8s personnalis\u00e9s \u00e0 chacun de ses clients<\/strong>. Il g\u00e8re de la m\u00eame mani\u00e8re un portefeuille client, ce qui n\u2019est pas forc\u00e9ment le cas des vendeurs en magasin.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-ce15a29 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"ce15a29\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ba1b413 ae-bg-gallery-type-default\" data-id=\"ba1b413\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e146b45 elementor-widget elementor-widget-heading\" data-id=\"e146b45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">20 k<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ae8c3 elementor-widget elementor-widget-heading\" data-id=\"19ae8c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">salaire moyen <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d607c4c ae-bg-gallery-type-default\" data-id=\"d607c4c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7abb7a3 elementor-widget elementor-widget-heading\" data-id=\"7abb7a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-medium\">16 000<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05afd95 elementor-widget elementor-widget-heading\" data-id=\"05afd95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">offres d'emploi sur linkedin par mois<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-b89bd2d ae-bg-gallery-type-default\" data-id=\"b89bd2d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34534cb elementor-widget elementor-widget-heading\" data-id=\"34534cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-729baff elementor-widget elementor-widget-heading\" data-id=\"729baff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">secteur d'activit\u00e9 principaux<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d6881c9 ae-bg-gallery-type-default\" data-id=\"d6881c9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47239df elementor-widget elementor-widget-heading\" data-id=\"47239df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Bac+2\/3<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a799126 elementor-widget elementor-widget-heading\" data-id=\"a799126\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">pour y acc\u00e9der<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-77eb82f elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"77eb82f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-56c73dd ae-bg-gallery-type-default\" data-id=\"56c73dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abd0751 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"abd0751\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les missions du Conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-acdd41f elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"acdd41f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-320a55e ae-bg-gallery-type-default\" data-id=\"320a55e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfddf91 elementor-widget elementor-widget-text-editor\" data-id=\"bfddf91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>La mission principale du conseiller de client\u00e8le est donc d\u2019<strong>\u00eatre proche du client<\/strong>, de <strong>le comprendre et d\u2019\u00e9changer avec lui<\/strong> afin de lui proposer le meilleur produit ou service adapt\u00e9s \u00e0 ses attentes. Les trois missions principales du conseiller de client\u00e8le sont :<\/p><ul><li>la r\u00e9ponse aux sollicitations du client en lui proposant la meilleure offre possible<\/li><li>la r\u00e9ponse aux r\u00e9clamations du client en cas de probl\u00e8me ou d\u2019insatisfaction<\/li><li>l\u2019organisation d\u2019actions pour la fid\u00e9lisation des clients.<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b0897 elementor-widget elementor-widget-heading\" data-id=\"f2b0897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondre aux sollicitations du client en proposant la meilleure offre\n\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6c200 elementor-widget elementor-widget-text-editor\" data-id=\"cc6c200\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Comme sp\u00e9cifi\u00e9 pr\u00e9c\u00e9demment, le conseiller de client\u00e8le est le <strong>principal interlocuteur du client<\/strong>. Lorsque ce dernier se pr\u00e9sente dans la structure, le conseiller de client\u00e8le doit <strong>\u00eatre apte \u00e0 r\u00e9pondre \u00e0 ses attentes<\/strong> en mettant en avant ses connaissances des produits propos\u00e9s de son entreprise. L&rsquo;interaction avec le client peut \u00eatre physique, par t\u00e9l\u00e9phone ou encore par mail. Dans chacun de ces cas, le conseiller de client\u00e8le doit pouvoir <strong>r\u00e9pondre aux attentes du client<\/strong>.<\/p><p>Il n\u2019existe pas un client qui a les m\u00eames attentes qu\u2019un autre, le conseiller de client\u00e8le doit bien <strong>\u00eatre \u00e0 l\u2019\u00e9coute et analyser<\/strong> les besoins afin de prendre tous les \u00e9l\u00e9ments en compte pour proposer la meilleure offre. Le conseiller ne doit pas h\u00e9siter \u00e0 <strong>proposer plusieurs solutions<\/strong> \u00e0 son client afin que celui-ci puisse faire le choix qui lui convient le mieux.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2844faf elementor-widget elementor-widget-heading\" data-id=\"2844faf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondre aux r\u00e9clamations du client<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9264007 elementor-widget elementor-widget-text-editor\" data-id=\"9264007\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>La r\u00e9ponse aux sollicitations du client passe \u00e9galement par la <strong>r\u00e9ponse aux r\u00e9clamations<\/strong>. En effet, lorsque les clients sont m\u00e9contents d\u2019un produit qu\u2019ils ont achet\u00e9 ou d\u2019un service auquel ils ont souscrit, c\u2019est au conseiller de client\u00e8le de prendre leur demande en compte. Dans ces situations, le conseiller client\u00e8le doit se montrer <strong>compr\u00e9hensif<\/strong> afin de cerner le probl\u00e8me, savoir s\u2019il vient d\u2019un d\u00e9faut de la part de l\u2019entreprise ou si tout simplement l\u2019achat ne correspond finalement pas \u00e0 l\u2019usage que le client souhaitait.<\/p><p>Apr\u00e8s avoir analys\u00e9 la source du probl\u00e8me, le customer success doit proposer une solution de repli au client : un remboursement, un \u00e9change, etc. Le conseiller client\u00e8le peut, dans ces cas, analyser la satisfaction du client. En proposant de nouvelles alternatives, il contribue \u00e0 l\u2019<strong>am\u00e9lioration des process<\/strong> <strong>et \u00e0 la qualit\u00e9 du service.<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec120c9 elementor-widget elementor-widget-heading\" data-id=\"ec120c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Organiser des actions pour fid\u00e9liser le client<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-458676c elementor-widget elementor-widget-text-editor\" data-id=\"458676c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Tout comme le key <a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-account-manager\/\">account manager<\/a> ou le <a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commercial\/\">commercial<\/a>, le conseiller de client\u00e8le \u00e0 un r\u00f4le de <strong>fid\u00e9lisation du client<\/strong>. En effet, une fois que ce dernier a trouv\u00e9 la solution id\u00e9ale pour r\u00e9pondre \u00e0 l\u2019attente d\u2019un client, il doit suivre celui-ci afin de le <strong>fid\u00e9liser<\/strong>.<\/p><p>Cette action peut se faire de diff\u00e9rentes mani\u00e8res en fonction de la structure dans laquelle le conseiller client\u00e8le \u00e9volue. En effet, si son entreprise propose un nouveau produit, un nouveau service, des promotions, une \u00e9volution de gamme et que ceux-ci peuvent potentiellement int\u00e9resser un des clients, alors le conseiller de client\u00e8le doit pouvoir le proposer.<\/p><p>Dans ces situations le conseiller client peut avoir une <strong>mission de n\u00e9gociation<\/strong>, notamment lorsqu\u2019il propose le renouvellement d\u2019une souscription ou lorsqu\u2019il propose un nouveau produit ou un produit compl\u00e9mentaire.<\/p><p>Le conseiller de client\u00e8le a donc un <strong>r\u00f4le d\u2019accompagnement<\/strong> aupr\u00e8s du client en l&rsquo;accueillant et en l\u2019informant sur ce qui est int\u00e9ressant pour lui. Ensuite, il a un <strong>r\u00f4le commercial<\/strong> lorsqu\u2019il soumet ses propositions et conclut la signature du contrat de vente et assure un suivi dans la relation avec le client. Dans certains cas, le conseiller de client\u00e8le peut \u00eatre amen\u00e9 \u00e0 r\u00e9aliser des t\u00e2ches plus administratives.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-7c1bea9 elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"7c1bea9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-dd9f4d4 ae-bg-gallery-type-default\" data-id=\"dd9f4d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eeeb529 elementor-widget elementor-widget-spacer\" data-id=\"eeeb529\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-0ed29af elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"0ed29af\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-63e5065 ae-bg-gallery-type-default\" data-id=\"63e5065\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53390a7 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"53390a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cadre d\u2019exercice du conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-4ae49fe elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"4ae49fe\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-792b593 ae-bg-gallery-type-default\" data-id=\"792b593\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12287f9 elementor-widget elementor-widget-text-editor\" data-id=\"12287f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Il existe des conseillers client\u00e8les dans tous les secteurs d\u2019activit\u00e9s de la <strong>banque<\/strong>, aux <strong>cabinets d\u2019assurance<\/strong> ou encore dans les <strong>plateformes t\u00e9l\u00e9phoniques<\/strong>. Le conseiller de client\u00e8le exerce dans les secteurs qui n\u00e9cessitent un r\u00e9el conseil client et qui implique une assez grande d\u00e9cision d\u2019achat de la part du client. C\u2019est le cas par exemple lors de l\u2019achat d\u2019une voiture, le conseiller de client\u00e8le peut donc travailler dans une concession automobile entre autres.<\/p><p>Les missions du conseiller de client\u00e8le peuvent diff\u00e9rer en fonction de la structure dans laquelle il travaille puisque le produit ou service propos\u00e9 n\u2019est pas le m\u00eame. Des <strong>r\u00e8gles sp\u00e9cifiques peuvent s\u2019appliquer en fonction du domaine<\/strong>. Par exemple, un conseiller client\u00e8le qui travaille dans une banque est amen\u00e9 \u00e0 conseiller les clients sur leur finance, les pr\u00eats ou les placements qu\u2019ils peuvent faire. Un conseiller client\u00e8le qui travaille au sein d\u2019une concession va aider le client \u00e0 choisir la voiture qui correspond le mieux \u00e0 ses attentes.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-bd7bb4e elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"bd7bb4e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-208dc01 ae-bg-gallery-type-default\" data-id=\"208dc01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01a8413 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"01a8413\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les formations pour devenir conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-19fa2a5 elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"19fa2a5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2257c22 ae-bg-gallery-type-default\" data-id=\"2257c22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-462516f elementor-widget elementor-widget-text-editor\" data-id=\"462516f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Les formations pour devenir conseiller client\u00e8le vont d\u2019un <strong>bac+2 \u00e0 un bac+5<\/strong> en fonction du secteur choisi. L\u2019obtention d\u2019au minimum un bac+2 est n\u00e9cessaire. Les formations sont accessibles apr\u00e8s le bac, que ce soit un bac g\u00e9n\u00e9ral ou bac technologique type STMG. Afin de devenir conseiller de client\u00e8le, apr\u00e8s le bac il est possible de se diriger vers les formations suivantes :<\/p><ul><li><strong>BTS banque<\/strong>, conseiller de client\u00e8le<\/li><li><strong>BTS NDRC<\/strong> (n\u00e9gociation et digitalisation de la relation client)<\/li><li><strong>BTS MCO<\/strong> (management commercial op\u00e9rationnel)<\/li><\/ul><p>Il est \u00e9galement possible de se tourner vers les DUT suivants :<\/p><ul><li><strong>BUT TC<\/strong> (techniques de commercialisation)<\/li><li><strong>UT GEA GMO<\/strong> (gestion des entreprises et administrations option gestion et management des organisations)<\/li><\/ul><p>D\u2019autres formations plus sp\u00e9cifiques existent comme le <strong>DEUST Banques<\/strong> : organismes financiers et de pr\u00e9voyance, \u00e0 l&rsquo;\u00c9cole d&rsquo;\u00e9conomie \u00e0 l&rsquo;Universit\u00e9 d&rsquo;Auvergne.<\/p><p>Les \u00e9coles de commerce post bac accessible par les concours Acces et Sesame permettent \u00e9galement de disposer d&rsquo;une formation solide pour ce m\u00e9tier. La <a href=\"https:\/\/groupe-reussite.fr\/stages\/toutes-matieres\/prepa-concours-sesame\/france\/toutes-periodes\/\">pr\u00e9pa concours Sesame<\/a> vous permettra d&rsquo;acc\u00e9der \u00e0 de bonnes \u00e9coles de commerce g\u00e9n\u00e9ralistes.<\/p><p>Apr\u00e8s l\u2019obtention d\u2019un bac +2, il est envisageable de se lancer dans le march\u00e9 du travail ou bien de continuer dans les voies suivantes :<\/p><ul><li>Licence pro Assurance, banque, finance : charg\u00e9 de client\u00e8le bancaire<\/li><li>Bachelor Responsable de client\u00e8le banque-finance-assurance<\/li><\/ul><p>Ces dipl\u00f4mes conf\u00e8rent un bac+3. Ensuite, il est possible soit de travailler, soit de se lancer dans un master en optant pour un master pro en banque ou finance ou en \u00e9cole de commerce en passant le concours passerelle ou le concours Ecricome tremplin.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-41f638a elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"41f638a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-97284d4 ae-bg-gallery-type-default\" data-id=\"97284d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93b1468 elementor-widget elementor-widget-spacer\" data-id=\"93b1468\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-2843da1 elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"2843da1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8d363a0 ae-bg-gallery-type-default\" data-id=\"8d363a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be75205 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"be75205\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qualit\u00e9s requises pour devenir un bon conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-96e1d3a elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"96e1d3a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8baa456 ae-bg-gallery-type-default\" data-id=\"8baa456\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0eda2f8 elementor-widget elementor-widget-text-editor\" data-id=\"0eda2f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Pour mener \u00e0 bien ses missions, le conseiller client\u00e8le doit r\u00e9unir un certain nombre de <strong>qualit\u00e9s professionnelles et personnelles<\/strong>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93eebc2 elementor-widget elementor-widget-heading\" data-id=\"93eebc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comp\u00e9tences techniques du conseiller de client\u00e8le<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125e323 elementor-widget elementor-widget-text-editor\" data-id=\"125e323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le conseiller de client\u00e8le est amen\u00e9 \u00e0 interagir avec les clients et signer des contrats de vente avec eux. En ce sens, il doit <strong>bien conna\u00eetre la l\u00e9gislation<\/strong> qui s\u2019applique autour de la vente des biens ou des services fournis par son entreprise. Par extension, la <strong>connaissance des produits et services vendus<\/strong> est bien s\u00fbr primordiale.<\/p><p>La <strong>connaissance des concurrents<\/strong> et de leurs offres est bien \u00e9videmment essentielle pour pouvoir r\u00e9pondre \u00e0 la demande du client. Il est tr\u00e8s probable que le client soit d\u00e9j\u00e0 renseign\u00e9 en amont avant de venir au sein de la structure. Cela signifie qu\u2019apr\u00e8s la rencontre avec le conseiller de client\u00e8le, il fera des comparaisons entre les diff\u00e9rentes propositions qui s\u2019offrent \u00e0 lui. Une <strong>bonne connaissance du march\u00e9<\/strong> permettra donc au conseiller de client\u00e8le de montrer en quoi son offre diff\u00e8re des autres et pourquoi elle serait la meilleure option.<\/p><p>Avoir des qualit\u00e9s en termes de <strong>n\u00e9gociation<\/strong> est \u00e9galement n\u00e9cessaire pour devenir conseiller de client\u00e8le, notamment dans le cas o\u00f9 ce dernier est amen\u00e9 \u00e0 faire des offres compl\u00e9mentaires lors de la vente d\u2019un produit et d\u2019un service.<\/p><p>Un bon <strong>sens de l\u2019analyse<\/strong> est aussi requis puisque le conseiller de client\u00e8le doit traiter les demandes des clients dans l&rsquo;objectif de leur proposer quelque chose qui leur convient le mieux. Il s\u2019agit alors de bien analyser les besoins afin de ne pas se tromper et donc ne pas perdre un client.<\/p><p>Une bonne <strong>qualit\u00e9 r\u00e9dactionnelle<\/strong> est requise, le conseiller de client\u00e8le est amen\u00e9 \u00e0 garder contact avec les clients et les \u00e9changes ne sont pas toujours en face-\u00e0-face. Il est en cons\u00e9quence important que la <strong>communication<\/strong> soit irr\u00e9prochable.<\/p><p>Enfin, la <strong>ma\u00eetrise d\u2019une langue \u00e9trang\u00e8re<\/strong>, et plus sp\u00e9cifiquement de l\u2019anglais est un plus notamment s\u2019il y a des \u00e9changes avec des clients \u00e9trangers.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e98f031 elementor-widget elementor-widget-heading\" data-id=\"e98f031\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qualit\u00e9s personnelles du conseiller de client\u00e8le<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217a3c6 elementor-widget elementor-widget-text-editor\" data-id=\"217a3c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le conseiller de client\u00e8le doit bien \u00e9videmment <strong>ma\u00eetriser les r\u00e8gles de politesse<\/strong> et de courtoisie puisqu&rsquo;il est en contact direct avec les clients. Il doit avoir un <strong>sens de l\u2019\u00e9coute<\/strong> et de l\u2019<strong>observation<\/strong> aigu\u00eb. En effet, il doit \u00eatre en mesure de comprendre parfaitement les besoins client avant de pouvoir le conseiller.<\/p><p>L\u2019<strong>adaptabilit\u00e9<\/strong> est \u00e9galement une qualit\u00e9 essentielle en tant que conseiller de client\u00e8le car, comme sp\u00e9cifi\u00e9 pr\u00e9c\u00e9demment, les demandes des clients diff\u00e8rent les unes des autres puisque que chacun d\u2019eux a des attentes qui ne sont pas similaires.<\/p><p>La capacit\u00e9 \u00e0 <strong>garder son sang froid<\/strong> est essentielle dans le cas o\u00f9 des clients sont amen\u00e9s \u00e0 avoir des r\u00e9clamations. Il se peut que le conseiller de client\u00e8le doive faire face \u00e0 des clients m\u00e9contents, dans ces situations, il ne doit pas se laisser emporter, mais <strong>garder son calme<\/strong> afin d\u2019instaurer un dialogue pour trouver une solution.<\/p><p>Enfin, le conseiller de client\u00e8le doit se montrer <strong>dynamique et convaincant<\/strong> lors des \u00e9changes avec les clients.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c7047 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"74c7047\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Salaire du conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea317be elementor-widget elementor-widget-text-editor\" data-id=\"ea317be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le salaire du conseiller de client\u00e8le comme dans d\u2019autres fonctions diff\u00e8re en fonction du domaine d\u2019activit\u00e9. N\u00e9anmoins, dans la plupart des cas, le conseiller de client\u00e8le gagne entre <strong>21 000 \u20ac et 27 000 \u20ac bruts par an<\/strong> soit entre 1 750 \u20ac et 2 250 \u20ac bruts par mois. Un conseiller de client\u00e8le confirm\u00e9 peut gagner jusqu\u2019\u00e0 4 700 \u20ac bruts par mois soit <strong>56 400 \u20ac bruts par an<\/strong>.<\/p><p>Le salaire du conseiller de client\u00e8le comprend une <strong>part variable avec des primes sur objectifs<\/strong>. Il peut \u00e9galement percevoir des avantages tels que le treizi\u00e8me mois.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de16f4a elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"de16f4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Opportunit\u00e9s d\u2019emploi du conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3d60c elementor-widget elementor-widget-text-editor\" data-id=\"0a3d60c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le m\u00e9tier de conseiller de client\u00e8le offre de belles <strong>perspectives d\u2019\u00e9volution <\/strong>en termes de carri\u00e8re. En effet, quel que soit le secteur d\u2019activit\u00e9 dans lequel il \u00e9volue, que ce soit les banques, les assurances ou encore un autre secteur, apr\u00e8s 3 \u00e0 5 ans d\u2019activit\u00e9, le conseiller de client\u00e8le peut se diriger vers les emplois suivants : <\/p><ul><li>gestionnaire de patrimoine<\/li><li>directeur d\u2019agence<\/li><li>responsable du service client<\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-business-developer\/\">business developer<\/a><\/li><li>consultant ind\u00e9pendant<\/li><li>responsable d\u2019antenne<\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-commercial\/\">directeur commercial<\/a><\/li><\/ul><p>La fonction de conseiller de client\u00e8le est donc un bon tremplin pour \u00e9voluer par la suite vers des m\u00e9tiers \u00e0 responsabilit\u00e9s.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-6375292 elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6375292\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-291c329 ae-bg-gallery-type-default\" data-id=\"291c329\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a6c40b elementor-widget elementor-widget-spacer\" data-id=\"8a6c40b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-00d1553 elementor-section-content-middle full_width elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"00d1553\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1347e58 ae-bg-gallery-type-default\" data-id=\"1347e58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86d2312 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"86d2312\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ conseiller de client\u00e8le<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f090f elementor-widget elementor-widget-text-editor\" data-id=\"e8f090f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>\t\t<section class=\"sc_fs_faq sc_card \">\n\t\t\t<div>\n\t\t\t\t<h3>Le conseiller de client\u00e8le doit-il se d\u00e9placer ? <\/h3>\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tLe d\u00e9placement pour aller \u00e0 la rencontre des clients ne fait pas partie des missions du conseiller de client\u00e8le, n\u00e9anmoins, il peut \u00eatre amen\u00e9 \u00e0 effectuer certains d\u00e9placements \u00e0 titre exceptionnel, mais ce n\u2019est pas une chose r\u00e9currente. <br \/>\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"sc_fs_faq sc_card \">\n\t\t\t<div>\n\t\t\t\t<h3>Le conseiller de a fait-il de la prospection ?<\/h3>\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tEncore une fois, cela ne fait pas partie intrins\u00e8quement du m\u00e9tier de conseiller de client\u00e8le contrairement \u00e0 celui de commercial, mais il peut \u00eatre amen\u00e9 occasionnellement \u00e0 prospecter des clients.\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"sc_fs_faq sc_card \">\n\t\t\t<div>\n\t\t\t\t<h3>Le conseiller de client\u00e8le exerce-t-il uniquement dans le secteur bancaire ?<\/h3>\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tLe m\u00e9tier de conseiller de client\u00e8le est fortement rattach\u00e9 \u00e0 celui de la banque car c\u2019est le domaine par excellence o\u00f9 le conseiller est amen\u00e9 \u00e0 prendre des rendez-vous clients, \u00e9couter les besoins des clients afin de les aiguiller dans leurs d\u00e9cisions. Comme c\u2019est une fonction rattach\u00e9e \u00e0 la finance, la d\u00e9cision est plus risqu\u00e9e. Mais on retrouve des conseillers de client\u00e8le dans d\u2019autres secteurs. <br \/>\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"sc_fs_faq sc_card \">\n\t\t\t<div>\n\t\t\t\t<h3>Le conseiller de client\u00e8le est-il un vendeur ?<\/h3>\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tNon, le conseiller de client\u00e8le n\u2019est pas un vendeur. En effet, ce dernier doit d\u00e9velopper un portefeuille client, ce qui n\u2019est pas le cas du vendeur en magasin. De plus, le conseiller client\u00e8le peut \u00eatre amen\u00e9 \u00e0 rencontrer le client \u00e0 plusieurs reprises avant de conclure \u00e0 la vente ce qui n\u2019est pas toujours le cas du vendeur en magasin.\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n<script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"https:\/\/schema.org\",\n\t\t\"@type\": \"FAQPage\",\n\t\t\"mainEntity\": [\n\t\t\t\t\t{\n\t\t\t\t\"@type\": \"Question\",\n\t\t\t\t\"name\": \"Le conseiller de client\u00e8le doit-il se d\u00e9placer ? \",\n\t\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\t\"text\": \"Le d\u00e9placement pour aller \u00e0 la rencontre des clients ne fait pas partie des missions du conseiller de client\u00e8le, n\u00e9anmoins, il peut \u00eatre amen\u00e9 \u00e0 effectuer certains d\u00e9placements \u00e0 titre exceptionnel, mais ce n\u2019est pas une chose r\u00e9currente. <br\/>\"\n\t\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t,\t\t\t\t{\n\t\t\t\t\"@type\": \"Question\",\n\t\t\t\t\"name\": \"Le conseiller de a fait-il de la prospection ?\",\n\t\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\t\"text\": \"Encore une fois, cela ne fait pas partie intrins\u00e8quement du m\u00e9tier de conseiller de client\u00e8le contrairement \u00e0 celui de commercial, mais il peut \u00eatre amen\u00e9 occasionnellement \u00e0 prospecter des clients.\"\n\t\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t,\t\t\t\t{\n\t\t\t\t\"@type\": \"Question\",\n\t\t\t\t\"name\": \"Le conseiller de client\u00e8le exerce-t-il uniquement dans le secteur bancaire ?\",\n\t\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\t\"text\": \"Le m\u00e9tier de conseiller de client\u00e8le est fortement rattach\u00e9 \u00e0 celui de la banque car c\u2019est le domaine par excellence o\u00f9 le conseiller est amen\u00e9 \u00e0 prendre des rendez-vous clients, \u00e9couter les besoins des clients afin de les aiguiller dans leurs d\u00e9cisions. Comme c\u2019est une fonction rattach\u00e9e \u00e0 la finance, la d\u00e9cision est plus risqu\u00e9e. Mais on retrouve des conseillers de client\u00e8le dans d\u2019autres secteurs. <br\/>\"\n\t\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t,\t\t\t\t{\n\t\t\t\t\"@type\": \"Question\",\n\t\t\t\t\"name\": \"Le conseiller de client\u00e8le est-il un vendeur ?\",\n\t\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\t\"text\": \"Non, le conseiller de client\u00e8le n\u2019est pas un vendeur. En effet, ce dernier doit d\u00e9velopper un portefeuille client, ce qui n\u2019est pas le cas du vendeur en magasin. De plus, le conseiller client\u00e8le peut \u00eatre amen\u00e9 \u00e0 rencontrer le client \u00e0 plusieurs reprises avant de conclure \u00e0 la vente ce qui n\u2019est pas toujours le cas du vendeur en magasin.\"\n\t\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t\t\t\t]\n\t}\n<\/script>\n<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-6c9ad6f elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6c9ad6f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2db3632 ae-bg-gallery-type-default\" data-id=\"2db3632\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03c4528 elementor-widget elementor-widget-heading\" data-id=\"03c4528\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">T\u00e9moignage de Mael, conseiller client chez Hilti<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6a334 elementor-widget elementor-widget-shortcode\" data-id=\"8d6a334\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><iframe loading=\"lazy\" width=\"660px\" height=\"380px\" src=\"https:\/\/www.youtube.com\/embed\/mfgsZ9gWe5o\" allowfullscreen=\"true\"><\/iframe><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1e031f2 ae-bg-gallery-type-default\" data-id=\"1e031f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23305f6 elementor-widget elementor-widget-heading\" data-id=\"23305f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zineb, conseill\u00e8re de client\u00e8le chez BNP Paribas<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-231be23 elementor-widget elementor-widget-shortcode\" data-id=\"231be23\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><iframe loading=\"lazy\" width=\"660px\" height=\"380px\" src=\"https:\/\/www.youtube.com\/embed\/dlTSETghxeo\" allowfullscreen=\"true\"><\/iframe><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-bfd7412 elementor-section-content-middle full_width elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"bfd7412\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b3c607a ae-bg-gallery-type-default\" data-id=\"b3c607a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-383d5bd elementor-widget elementor-widget-text-editor\" data-id=\"383d5bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>D\u00e9couvrez les autres m\u00e9tiers du secteur du commerce :\u00a0<\/p><ul><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-achats\/\">Directeur des achats<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commissaire-priseur\/\">Commissaire priseur<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-expert-immobilier\/\">Expert immobilier<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\">Responsable relation client<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-chef-secteur\/\">Chef de secteur<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-operations\/\">Directeur des op\u00e9rations<\/a><\/li><li><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-business-developer\/\">Business Developer<\/a><\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-6167ae4 elementor-section-content-middle full_width elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6167ae4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fc36156 ae-bg-gallery-type-default\" data-id=\"fc36156\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c05c34b elementor-widget elementor-widget-heading\" data-id=\"c05c34b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les principales \u00e9coles qui pr\u00e9parent au m\u00e9tier de conseiller de client\u00e8le <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-d489411 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"d489411\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-97c8a22 ae-bg-gallery-type-default\" data-id=\"97c8a22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c93dad1 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"c93dad1\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/ecole-kedge\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2020\/06\/Kedge-Business-School.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">KEDGE<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t<div style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Retrouvez les diff\u00e9rentes formation de KEDGE, du post-bac au PGE sur les campus de Bordeaux et Marseille.<\/span><span style=\"font-size: 14px;\"><\/span><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir KEDGE\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">TOP 10<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-f1f97f5 ae-bg-gallery-type-default\" data-id=\"f1f97f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e14d44 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"1e14d44\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/ecole-audencia\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2020\/06\/Audencia-Business-School.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Audencia<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAudencia propose une formation post-bac PGE pour r\u00e9unir de bonnes connaissances sur la vente.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir Audencia\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">TOP 10<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3c123ba ae-bg-gallery-type-default\" data-id=\"3c123ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1d17d0 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1d17d0\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/ecole-montpellier-bs\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2020\/06\/MBS.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">MBS<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAvec une possibilit\u00e9 de faire l'alternance d\u00e8s la premi\u00e8re ann\u00e9e, MBS vous offre une bonne opportunit\u00e9 pour enrichir votre formation. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir MBS\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">TOP 10<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1f2e590 ae-bg-gallery-type-default\" data-id=\"1f2e590\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-952a7c5 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"952a7c5\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/ecole-edc\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2020\/06\/campus-edc.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">EDC<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tL'EDC Paris offre de nombreuses opportunit\u00e9s avec de nombreux stages afin d'\u00e9voluer dans le mode de l'entreprise.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir EDC\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">TOP 10<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a85a8 elementor-widget elementor-widget-spacer\" data-id=\"01a85a8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611aa82 elementor-widget elementor-widget-spacer\" data-id=\"611aa82\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0fedb51 ae-bg-gallery-type-default\" data-id=\"0fedb51\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccbb700 elementor-widget elementor-widget-heading\" data-id=\"ccbb700\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commerce\/\">Tous les m\u00e9tiers du Commerce<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60cfdb7 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"60cfdb7\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-account-manager\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-poll\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Account Manager<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-924d33c elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"924d33c\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-business-developer\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Business Developer <\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5043ed7 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"5043ed7\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-chef-secteur\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-city\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Chef de secteur<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1de02 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"3f1de02\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commercial\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Commercial B to B B to C<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d235f5 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"1d235f5\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commercial\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment-dots\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Commercial s\u00e9dentaire<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17dc162 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"17dc162\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-commissaire-priseur\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-gavel\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Commissaire priseur<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8880d0d elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"8880d0d\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-achats\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-money-bill-alt\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Directeur des achats<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f4a65 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"46f4a65\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-commercial\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Directeur commercial<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdba8da elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"fdba8da\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-directeur-operations\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-pie\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Directeur des op\u00e9rations <\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-777ea81 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"777ea81\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-expert-immobilier\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-laptop-house\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Expert immobilier<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6c827 elementor-cta--layout-image-above elementor-cta--valign-top elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"5b6c827\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-headset\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Responsable Relation client<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-sm\">\n\t\t\t\t\t\tD\u00e9couvrir le m\u00e9tier\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>M\u00e9tier de conseiller client\u00e8le Int\u00e9grer et \u00e9voluer dans le monde du commerce En partenariat avec : Le conseiller client\u00e8le, aussi appel\u00e9 customer success ou encore attach\u00e9 commercial, pr\u00e9sente une fonction essentielle des m\u00e9tiers du commerce et de la vente. En effet, ce dernier est un \u00e9l\u00e9ment essentiel pour une entreprise puisqu&rsquo;il joue un r\u00f4le primordial [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Devenir conseiller client\u00e8le : missions, salaire, \u00e9tudes<\/title>\n<meta name=\"description\" content=\"Tout savoir sur le m\u00e9tier de conseiller client\u00e8le : cadre d\u2019exercice, missions, salaire moyen, responsabilit\u00e9s, formations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devenir conseiller client\u00e8le : missions, salaire, \u00e9tudes\" \/>\n<meta property=\"og:description\" content=\"Tout savoir sur le m\u00e9tier de conseiller client\u00e8le : cadre d\u2019exercice, missions, salaire moyen, responsabilit\u00e9s, formations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"Groupe R\u00e9ussite\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GroupeReussiteOfficiel\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-20T15:03:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/groupe-reussite.fr\/ressources\/wp-content\/uploads\/2021\/06\/Wordmark-Fondation_d_entreprise_Deloitte-2020-1024x219.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@GroupeReussite\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\",\"url\":\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\",\"name\":\"Devenir conseiller client\u00e8le : missions, salaire, \u00e9tudes\",\"isPartOf\":{\"@id\":\"https:\/\/groupe-reussite.fr\/ressources\/#website\"},\"datePublished\":\"2022-01-03T08:13:51+00:00\",\"dateModified\":\"2024-11-20T15:03:52+00:00\",\"description\":\"Tout savoir sur le m\u00e9tier de conseiller client\u00e8le : cadre d\u2019exercice, missions, salaire moyen, responsabilit\u00e9s, formations\",\"breadcrumb\":{\"@id\":\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/groupe-reussite.fr\/ressources\/metiers-conseiller-clientele\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/groupe-reussite.fr\/ressources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00e9tier de Conseiller client\u00e8le\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/groupe-reussite.fr\/ressources\/#website\",\"url\":\"https:\/\/groupe-reussite.fr\/ressources\/\",\"name\":\"Groupe R\u00e9ussite - 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